The teahouse is a space where the host and guests share a calming moment for tea time. We hope you visit us with an open mind and an interest in Japanese tea.

Please refrain from visiting if the main purpose is photograph taking, constant use of phone or chatting (chatting allowed for Casual Tea Time).

Please be aware of the following prior to visiting (We reserve the right to refuse service without refund if you are unable to follow our rules during your visit):

★ Please refrain from wearing perfume or perfumed clothing as we are a small space focusing on the experience of the five senses - we cannot de-perfume you upon arrival, and no lipstick as it may stain some of our more delicate teaware;
★ The teahouse is reservation only;
★ Reservations are prepaid at the time of booking;
★ Arrive promptly and no later than 10 minutes past the start time (e.g. for a 2pm reservation, arrive no later than 2:10);
★ Each table sits up to 2 guests maximum;
★ Please keep your phone on silent mode;
★ Photo taking is to be kept very brief and limited to decoration, tea or sweets. No selfies or photos with people in. Please mute shutter sound, and no filming;
★ Please enter and leave quietly to maintain the atmosphere of the teahouse and to avoid disturbing the neighbours;
★ No shoes or slippers on the platform;
★ No outside food or drinks;
★ No laptops;
★ Card or contactless payment only;
★ We do not accept tips - it is our responsibility to take care of our guests during their visit (we do not add service charge);
★ No walk-ins for take away on reservation only days;
★ No pets allowed, apart from preorder collection + take aways drinks service day roughly once a month;
★ No smoking or e-cigarettes;
★ If you are the main guest, we rely on you to inform your guest of our rules and ensure they are understood, in order for us to provide an enjoyable tea experience.